'One of the most important skills in a business environment is the ability to argue a case and persuade others. Voice is a key factor in the impact you make on people and the ability to use voice to get the best result is a very useful tool. I found the techniques I learned at Phoenix Again invaluable both in securing a new job and since then in establishing myself as a senior member of the management team.' 
Finance Director

‘The whole day has been excellent - informative, eye-opening and relaxing. I didn’t realise how stressed and tense I have been until today!’
- Marketing Manager

‘More of it! This is much more useful than a ‘Presentation Skills’ course – Excellent!’
- Product Manager

‘I feel more in control than I ever felt I could be over the way I communicate with others and the way they perceive me.’
- IT Manager

‘Thank you for all your help.  I couldn't have got to where I am now without your patient help.’
- Company Director

Teachers, lecturers and teaching assistants

‘Brilliant trainer - well delivered – responsive to all clients – lot of information. Thank you.’

‘I wish the course was longer. It was great fun!’

‘This is an excellent course and it will help me protect my voice.’

‘Very approachable, positive delivery!’

‘Really enjoyable, informative and fun!’

‘Excellent, very well done and enjoyable. Feel more confident about speaking and being listened to.’

‘Fun and interactive.’

‘Very useful for my career. Look after your voice!’

‘Physicality of voice and doing exercises has been a revelation.’

Singing teachers and student teachers

‘Liz has helped me to use my voice in a less damaging and therefore more sustainable way – thank you.’
- Singing Teacher

‘Great advice – shame we didn’t have longer. Very informative and fun..’
- PGCE Student

‘Very interesting – could have done with this 2 years ago!’
- BA QTS Student

‘Great! A valuable workshop.’
- Singing Teacher

Voice teachers and speech and language therapists

‘Liz’s practical exercises and tips are excellent.’

‘Inspirational ideas for practical use.’

‘Now have increased awareness of the link between the singing and speaking voice.’

‘Liz captured our imagination with her zest and passion.’

Carers’ comments about the workshops

‘Got a lot out of today and relaxed.’

‘More of it....so sorry we had to end..’

‘Very therapeutic.’

‘The proof of the benefits to carers was the laughter and compliments on the day - the best feedback we have ever had and the requests for more of the same.’
- Carers Services Coordinator, Aylesbury Vale Carers Association

‘I have enjoyed the workshops, learned a lot and made new friends.’

‘It’s given me a feeling of well-being.’

‘Have become more confident – it’s been a great learning curve.’

‘A great success. Wonderful to see everyone having fun whilst learning.’
- Carers Support and Development Manager, West Berkshire Carers Service

Call centre training managers’ feedback

‘They are all so confident on the phones because they have been told how to say what they need to.’

‘There are fewer queries from customers also because the agents are speaking clearly and at a pace that is understandable to the customer.’

‘When I originally attended the first course with Liz it was a light bulb moment! Straight away I realised this was something that we needed for the whole of our department as we are a call centre and people are using their voices all day every day it was fundamental. We had always worked to instill in our people the importance of pace and tone when speaking to customers but we never actually trained them in how to physically do it.’

‘We have received some great feedback, but one of the most rewarding things I heard was from two long standing members of the department, who said because they had the awareness and knew how to look after their voices they did not feel so tired at the end of a day on the telephones. Priceless!’
- Yell Group plc


Clients include

Advanced Engineering Ltd · Airinmar Ltd · Allianz Insurance plc · BG Group ·

Commerzbank · Dell Corporation Ltd · FFS Brands · Fujitsu · GlaxoSmithKline ·

Hewlett Packard · Hilton International · Hitachi · House of Colour Ltd ·

IRIS Software Ltd · KL Communications Ltd · KPMG · Magic Software Enterprises Ltd ·

Jo Jingles Ltd · Pricewaterhouse Coopers · Robertson Languages International Ltd ·

Sony · Telefónica UK · The Copas Partnership · Yell Group plc, now hibu


Association of Teachers and Lecturers (ATL) · Brunel University ·

Buckinghamshire County Council · Centre for British Teachers ·

Department for Education and Skills · Gloucester NHS Trust · Halesowen College ·

Ice Warrior Project · Institute of Education, University College London · Learning and

Skills Council · National Institute for African Studies · Oxford Brookes University ·

Oxfordshire & Buckinghamshire Mental Health Partnership NHS Trust ·

Thames Valley University · University College of Estate Management · University of

Reading · West Berkshire Council · Wexham Park Hospital NHS Trust


Ascot Triple A Group · West Berkshire Alzheimer’s Society ·

Berkshire Young Musicians Trust · Breakthrough Cancer Westminster ‘Fly-in’ ·

British Humanist Association · British Voice Association · Carers Bucks ·

Cecil and Central Residential Care Homes · Central Berkshire Education Business

Partnership · Children’s Information Centre · DebRA · Parkinson’s Disease Society ·

Princess Royal Trust for Carers, now Carers Trust · Reading Single Homeless

Project, now Launchpad Reading · Society of Teachers of Speech and Drama ·

Soundabout · Westgate House, Wallingford · Stroke Association · Voice Care

Network UK · Women’s Institute · Yeldall Manor ·